Refund policy

All sales are final. We do not accept returns or exchanges.

However, we want you to be completely satisfied with your purchase. If your item arrives damaged or you receive the wrong product, we will make it right.

ELIGIBLE CLAIMS
We accept claims for:
• Items damaged during shipping
• Incorrect items received

HOW TO SUBMIT A CLAIM
1. Contact us at support@kashiwa.us within 14 days of delivery
2. Include your order number
3. Attach clear photos of the item and packaging

We will review your claim and respond within 2–3 business days, excluding Japanese national holidays.

RESOLUTION
Approved claims will be resolved by replacement or full refund — no return shipping required.

NON-ELIGIBLE CLAIMS
We are unable to process claims for:
• Change of mind or personal preference
• Minor variations in color due to screen settings
• Natural variations in handcrafted or artisan items
• Claims submitted after 14 days of delivery
• Import duties and taxes (included in your item price)