Shipping policy

SHIPPING RATES

Standard Shipping (10–15 business days)
• Orders $150 and over: Free
• Orders under $150: $25

Express Shipping (3–6 business days)
• Orders $150 and over: $50

All orders include full tracking.

CUSTOMS and IMPORT DUTIES &
All customs duties and import taxes are included in your
purchase price. No surprise fees at delivery.

PROCESSING TIME
Orders are typically processed within 1–3 business days
(Monday–Friday, excluding Japanese public holidays).

TRACKING
A tracking number will be emailed to you once your order
has shipped.

SHIPPING RESTRICTIONS
We currently ship to the United States only.

LOST OR DAMAGED IN TRANSIT
If your order is lost or arrives damaged, please contact
us at support@kashiwa.us within 14 days of the estimated
delivery date.